General Terms and Conditions

General conditions of Sale
These General Conditions of Sale (“CONDITIONS”) govern the offer, sale and supply of all goods and / or services, which can be purchased on the website, by SASSENACH S.R.L. with registered office in Agliana – Italy, postcode 51031, prov. of Pistoia, in Piazzetta Enrico Caruso 5, VAT number and C.F. 01956040479, registered with the Chamber of Commerce, Industry, Crafts and Agriculture of Pistoia (PT) under no. 019560470479 of the Business Register.
a) Consumer: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
b) Professional: the natural or legal person who acts in the exercise of his / her business, commercial, craft (3) or professional activity, or
one of its intermediaries;
c) Products: all the tools for professional catering sold on the website
• tools for professional catering are sold on the website
• the parties agree that all sales of the products as made by Sassenach s.r.l. the customer will be subject to the general conditions as below
Having said all this, the following is agreed and stipulated:
1 Premises
The premises and definitions of these general conditions of sale are an integral part of them
2 Order procedure
2.1 Only online orders are accepted through the website
2.2 Sassenach s.r.l. offers its customers a wide range of products for professional catering.
2.3 To be able to purchase on it is necessary to register on the site.
2.4 By clicking on the product, the customer is led to the relevant product sheet where he can view the details of the item: the composition and measurements.
Then by setting the desired quantity and clicking on “Add to cart”, it will insert the product in a virtual shopping cart.

2.5 By then clicking on the “Cart” icon, the customer displays a summary of the selected goods, a Preview “of the order, complete with prices (including VAT) and
options and shipping costs and has the ability to check and change your choice.
2.6 To complete the purchase, the customer can proceed by clicking on “Complete order”. At this point, already registered customers will be able to enter their account where they have previously saved their data that they can automatically use for the order in progress, otherwise they will have to proceed with the registration and acceptance of these general terms and conditions.
2.7 By clicking on “Place order”, the customer will complete the order, which can no longer be changed.
2.8 To complete the order, the customer must send a binding proposal by clicking on “Place order”.
3 Conclusion of the contract
3.1 The display of the product assortment in our e-shop is provided for information purposes only and does not represent a binding offer to
sale. Only when the customer clicks on the “Place order” button does he send a binding proposal for the conclusion of a purchase contract.
3.2 The customer then receives an automatic confirmation by e-mail of the receipt of the order (“Order Confirmation”). This confirmation does not yet represent
the acceptance of the offer by Sassenach s.r.l. The contract is concluded only when Sassenach s.r.l. sends the goods to the customer, confirming their fulfillment via e-mail (“Order fulfillment confirmation”). If the customer does not receive any confirmation of order fulfillment, the contract with
Sassenach s.r.l. it cannot be considered concluded.
3.3 Notwithstanding points 2.1. and 2.2., in case of choice of the payment method “Advance transfer”, the purchase contract will be considered concluded upon receipt, by Sassenach srl, of the payment on the current account, to the bank details (IBAN) indicated in the email confirmation
of receipt of the order. If you have selected the advance bank transfer as a form of payment, the amount will be paid no later than 7 days from the time of receipt of the order confirmation email, by bank transfer to the IBAN indicated in the confirmation email. of the receipt of the order. The payment is considered to have been made at the time of crediting the current account, linked to the IBAN indicated by Sassenach srl, of the amount that constitutes the payment of the goods indicated in the order, for which, for the purposes of the expiry of the payment terms, it is decisive the date of wire transfer.
3.4 If within the aforementioned 7 days from the time of receipt by the customer of the e-mail confirming receipt of the order, the
payment to the current account connected to the IBAN indicated in the email itself, the order will be automatically canceled, as the contract has not been completed.
3.5 After receipt of the order by Sassenach s.r.l., the customer will receive an order confirmation email, containing the essential elements of the
sales contract, including the link to the general conditions in force up to the time of signing the sales contract.
3.6 The minimum order value is € 50.00 (shipping costs excluded).
4 Prices and shipping costs
4.1 All prices include VAT and are net of any shipping costs.
4.2 Shipping costs are not included in the purchase price: they are indicated and calculated in the purchase procedure, before placing the order by
part of the buyer and are contained in the web page summarizing the order placed.
5 Shipping
5.1 The shipping time of the goods varies according to the destination: for more details we invite the customer to consult the FAQ and the section
dedicated to delivery / shipping conditions.
5.2 Shipments that take place within the European Union are exempt from customs duties. Any customs duties, taxes or ancillary tariffs for the
shipping to non-EU countries, with particular reference to Switzerland, are charged to the customer.
5.3 To optimize delivery and keep the customer informed on the status of the shipment, Sassenach s.r.l. transmits the e-mail address and telephone number
(if indicated) of the customer to the shipping companies. Sassenach s.r.l. jointly protects the interests of its customers and its interests by binding the
shipping company to the maximum protection of personal data and to use them exclusively for purposes related to shipping. For more detailed information, please consult our Data Protection Notice.
6 Methods of payment
6.1 The payment of the price, by the buyer, must be made only by means of one of the methods indicated on the appropriate web page.
6.2 Any reimbursement to the buyer will be made in the same way in which his payment was made and, in case of exercise of the right to withdrawal, as governed by art. 9, of this contract, no later than 30 days from the date on which Sassenach s.r.l. will have come to know
of the withdrawal itself.
7 Legal guarantee for the consumer customer
7.1 If the customer is a consumer as defined in the “definitions” section referred to in the introduction and pursuant to the consumer code (Legislative Decree 206/2005), the
warranty is that provided for in articles 128 and following. of the Consumer Code (Legislative Decree 6 September 2005 No. 206).
7.2 What is the legal guarantee: the legal guarantee of conformity protects the consumer in the event of the purchase of defective products, which function badly or not
respond to the description made by the seller or do not comply with the use for which that good is generally intended.
7.3 Against whom it can be asserted: the consumer can assert his rights regarding the legal guarantee of conformity by contacting directly
to the seller of the goods, even if different from the manufacturer.
7.4 Content of the legal guarantee: in the presence of a lack of conformity, the consumer has the right to have the defective goods repaired or replaced by
of the seller, without charge, unless the requested remedy is impossible or excessively burdensome compared to the other. Whether replacement or
repairs are not possible, the consumer is still entitled to a price reduction or to have a sum back, commensurate with the value of the
well, against the return of the defective product to the seller.
7.5 Duration of the legal guarantee: the legal guarantee lasts two years from the delivery of the goods, after which the relative right is considered prescribed. The guarantee must
be asserted by the consumer within two months from the discovery of the defect.
8 Conventional warranty for the professional customer
8.1 This article applies only in the event that the client is a professional person as defined in the “definitions” section referred to in the introduction and to
pursuant to the Consumer Code (Legislative Decree 206/2005).
8.2 Any complaints relating to the packaging, quantity, number or external characteristics of the Products must be:
8.2.1 Immediately contested, placing “written control reserve” (and specifying the reason for the reservation) on the courier’s proof of delivery,
and confirmed, reporting the reservations raised, by sending an email to Sassenach s.r.l., within 8 days of receipt of the Products.

8.2.2 In the absence of the reserve to the courier and the consequent communication, within 8 days of receipt of the products, to Sassenach s.r.l.,
according to the above, the customer loses the right to the guarantee.
8.3 The Customer must examine the goods or have them examined as soon as possible.
8.4 The customer loses the right to assert defects in the goods if he does not report them to Sassenach s.r.l. by email, specifying the nature of such defects, within 8 (eight) days
from the date on which the goods were actually delivered to him.
8.5 In any case, the guarantee for defects, defects and / or non-conformities referred to above is provided for a period of 6 months starting from the date of delivery of the goods.
8.6 The complaint must indicate exactly the defect and the products to which it refers. These must be faults or defects such as to make the goods unsuitable for the use for which they are
8.7 Sassenach s.r.l. undertakes to replace or repair (at its own choice) the defective goods within 15 (fifteen) days from the communication of the defect. After
notification, the defective goods or their parts must be returned to Sassenach s.r.l. at the latter’s expense, following the customer service instructions. In such
Sassenach s.r.l. case replaces or repairs, at its option, goods that are found to be defective following inspection.
8.8 Upon receipt of the goods, the customer must first check that the number of packages withdrawn complies with the transport document and that
they are not damaged.
8.9 If the goods or their packaging are damaged or if some goods are missing, the customer must notify the carrier of the necessary reservations,
in accordance with the formalities required for the respective mode of transport, under penalty of forfeiture of the guarantee.
8.10 Sassenach s.r.l. and exempt from the warranty for defects if the customer has not made correct use of the products or if he has altered or modified them or not
has promptly communicated to Sassenach s.r.l., via e-mail, the defects or conformity defects of the products pursuant to the previous articles.
8.11 Sassenach s.r.l. and exonerated from any liability if:
8.11.1 the defects of the products are due to events of force majeure, or to the fault or negligence of the customer or his customers;
8.11.2 the products or part of them have been used or stored improperly by the customer or his customers.
8.12 Sassenach s.r.l. has the right to withdraw defective products from the market at his own expense, making use, as far as possible, of the collaboration of the customer.
8.13 With the sole exclusion of cases of willful misconduct by Sassenach s.r.l., the latter’s sole responsibility towards the customer, for the supply of products, and
limited to the obligation to repair and / or replace defective and / or non-compliant products.
8.14 Under no circumstances is Sassenach s.r.l. responsible for any reason. it will extend to indirect, incidental, or consequential damages or losses
eventually suffered by the customer causes the defects and / or conformity defects of the products
9 Consumer’s right of withdrawal
9.1 The right of withdrawal regulated here applies only to sales made in favor of a consumer as defined in the section
“Definitions” referred to in the introduction and pursuant to the consumer code (Legislative Decree 206/2005)
9.2 The consumer can withdraw from this contract within 14 (fourteen) days from the day on which the consumer or a third party other than the carrier and
designated by the consumer, acquires physical possession of the goods or:
9.2.1 in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a
third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;
9.2.2 in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated
from the consumer, acquires physical possession of the last batch or piece;
9.3 Before the expiry of the withdrawal period, the consumer informs the trader of his decision to exercise the right of withdrawal from the contract. TO
for this purpose the consumer can:
9.3.1 use the model withdrawal form at this link; or
9.3.2 submit any other explicit communication of your decision to withdraw from the contract.
9.4 The consumer exercises his right of withdrawal within the withdrawal period of 14 days if the communication relating to the exercise of the right of withdrawal is
sent by the consumer before the withdrawal period expires.
9.5 Sassenach s.r.l. will send, without delay, the consumer a confirmation of receipt of the withdrawal exercised.
9.6 The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the consumer.
9.7 Sassenach s.r.l. reimburses all payments received from the consumer, if any inclusive of delivery costs, without undue delay e
in any case within fourteen days from the day on which he is informed of the consumer’s decision to withdraw from the contract. Sassenach s.r.l. performs the
refund using the same means of payment used by the consumer for the initial transaction, unless the consumer expressly has
agreed otherwise and on condition that he does not have to incur any costs as a consequence of the reimbursement.
9.8 Without prejudice to art. 9.7, Sassenach s.r.l. is not required to reimburse the additional costs, if the consumer has expressly chosen a type of
delivery other than the least expensive type of delivery offered by Sassenach s.r.l ..
9.9 Sassenach s.r.l. can withhold the reimbursement until he has received the goods or until the consumer has demonstrated that he has returned the goods, to
whichever situation occurs first.
9.10 The consumer returns the goods or delivers them to Sassenach s.r.l. or to a third party authorized by Sassenach s.r.l. to receive the goods, without undue delay and in
any case within fourteen days from the date on which he communicated to Sassenach s.r.l. your decision to withdraw from the contract. The deadline is met if the
consumer sends back the goods before the expiry of the fourteen-day period. The consumer bears only the direct cost of returning the goods.
9.11 The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary for
establish the nature, characteristics and functioning of the assets.
9.12 The right of withdrawal is excluded in relation to:
9.12.1 the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and which
may occur during the withdrawal period
9.12.2 the supply of goods made to measure or clearly personalized;
9.12.3 the supply of goods which are liable to deteriorate or expire rapidly;
9.12.4 the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after
9.12.5 the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods
10 Force majeure
Each party may suspend or not perform its contractual obligations if the fulfillment is objectively impossible or unreasonable
burdensome due to an unforeseeable event beyond his control such as, for example, strike, boycott, lockout, fire, war, civil war,
riots and revolutions, requisitions, embargoes, power outages.
11 Duration
11.1 These conditions of sale come into force on 1 June 2020 and may be unilaterally modified by Sassenach s.r.l.
11.2 These general conditions of sale may undergo variations, even without notice, which will take effect from the date of publication on the
12 Exclusive court of the consumer
For disputes relating to contracts concluded with consumers, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile.
of the consumer, if located in the territory of the State.
13 Jurisdiction for contracts concluded with professionals
The Court of Pistoia (Italy) will have exclusive jurisdiction over all disputes that may arise with reference to the validity, interpretation and
to the execution of these general conditions of sale when the buyer is a professional person as defined in the “definitions” section of
referred to in the introduction and pursuant to the Consumer Code (Legislative Decree 206/2005)
14 Applicable law
These general conditions of sale are governed by Italian law.
15 Miscellaneous
15.1 The possible nullity of all or some clauses referred to in these general conditions of sale will not extend its effects to the other contractual provisions;
the parties will replace, if and as far as possible, the null clauses with other valid agreements having an equivalent or similar content.
15.2 The text in Italian of these general conditions of sale, even if drawn up in several languages, will be considered the only authentic text for the purposes of their
15.3 If one of the parties fails to take legal action or to exercise a right under these general conditions of sale, such behavior of acquiescence cannot be interpreted as a definitive renunciation of exercising the same judicial action or the same