Returns and changes
natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
If you are a CONSUMER, you can exercise the right of withdrawal (the so-called right of reconsideration) reserved for you by art. 52 of Legislative Decree 206 of 2005 (Consumer Code), and by Directive 2011/83 / EU and subsequent amendments explained below. If you want to withdraw from the contract without specifying the reason and bearing only the costs to return the goods to Sassenach s.r.l., you must do so within 14 (calendar) days from the moment of receipt of the goods.
You must communicate to Sassenach s.r.l. the decision to exercise the right of withdrawal before the expiry of 14 days from the moment you received the goods and you can either use the model withdrawal form at this link or submit any other explicit declaration.
What to do when you change your mind about the product received:
– contact our customer service for the specifics of the procedure at the e-mail address: firstname.lastname@example.org
– shipping costs are fully charged to the customer who can decide to carry out with their own services or rely on our couriers for a cost of € 15 which will be charged to the total refund
– the returned product must be intact as well as the packaging
– the returned product must not have been used for any reason
– Once the item returns to our warehouses, it will be subject to checks and only after confirming its integrity will we proceed with the reimbursement of the cost of the item
What to do when a product arrives damaged:
– immediately send a request to the e-mail address: email@example.com containing the description of the condition of the order with attached photos. Our customer service will evaluate the case and help you with the procedure.
Sassenach s.r.l. will notify you, without delay, the confirmation of receipt of the exercised withdrawal.
Sassenach s.r.l. will reimburse you for all payments, possibly including delivery costs, within fourteen days from the day on which it was informed of your decision to withdraw from the contract.
Sassenach will make the refund using the same payment method you used for the initial purchase.
Sassenach s.r.l. is not required to reimburse any additional costs, if you have expressly chosen a type of delivery other than the least expensive type of delivery offered by Sassenach s.r.l.
Sassenach s.r.l. can withhold the refund until you have received the goods or until you have demonstrated that you have sent the goods back.
You must return the goods to Sassenach s.r.l. without undue delay and, in any case, within fourteen days from the date on which you communicated to Sassenach s.r.l. your decision to withdraw from the contract.
The deadline is met if you send back the goods before the fourteen-day period has expired.
The direct cost of returning the goods is your responsibility.
You will be held responsible only for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal is excluded in relation to:
• the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and which may occur during the withdrawal period
• the supply of goods made to measure or clearly personalized;
• the supply of goods which risk deteriorating or expiring rapidly;
• the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
• the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods
If you are a CONSUMER, in the event of defective products, you are entitled to the guarantee provided for in articles 128 ss. of the Consumer Code (Legislative Decree 6 September 2005 No. 206) and Directive 1999/44 / EC and subsequent amendments, as explained below. Each product sold by Sassenach s.r.l. a “consumer” buyer is assisted by the legal guarantee on consumer goods, which covers conformity defects that appear within 24 months from the date of delivery of the goods.
What is the legal guarantee?
It is the guarantee on the sale of consumer goods provided for by the Community Directive 1999/44 / EC and by Legislative Decree 206/2005, also known as the “guarantee of conformity”, which protects you in the event that the products you purchase show conformity defects with respect to the sales contract (“Legal Guarantee”).
This happens, for example, in the case of products that work poorly, which cannot be used in the manner declared by the seller or for the purposes for which products of the same type are generally used, which do not have the characteristics or qualities promised by the seller or that do not respond to the use for which you purchased them.
What is the duration of the Legal Guarantee?
The Legal Guarantee covers conformity defects that occur within 24 months from the delivery date of the product you purchased, even if the defect was not immediately detectable on that date. To assert it, you must notify the seller of the defect within 2 months from when you discovered it.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within the first 6 months from the date of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
Am I entitled to the Legal Guarantee?
The Legal Guarantee is entitled by right only to the consumer, that is, to those who purchase products for non-professional purposes. For example, if you buy a pizza peel exclusively for your personal use, you are entitled to the Legal Guarantee. On the contrary, if you buy it to use it in your work, the Legal Guarantee does not apply.
Against whom can I enforce the Legal Guarantee?
If you are a consumer, you can enforce the Legal Guarantee against whoever sold you the product, even if it is a person other than the manufacturer. For products purchased from Sassenach s.r.l. Sassenach s.r.l. then replies itself.
What rights does the Legal Guarantee give me?
If the product you purchased has a defect covered by the Legal Guarantee, you are entitled, without incurring any expense, to the repair or replacement of the defective product by the seller. You are entitled to a price reduction or termination of the contract in the following cases: (a) if the replacement or repair of the product is not possible or is excessively onerous; (b) if the seller has neither repaired nor replaced the product within a reasonable period of time; or (c) if the replacement or repair of the product has caused you significant inconvenience. To determine the amount of the price reduction or the amount to which you are entitled in these cases, the use you have made of the product is taken into account. Keep in mind that a minor defect for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement does not give the right to terminate the contract.
What to do in the presence of a lack of conformity?
If you want to return the goods because it has a lack of conformity, you must notify Sassenach s.r.l. within 2 months from the moment you discovered the defect.
Sassenach s.r.l. will open a file in your name and will send you the return form that you will have to fill in all its parts and insert in the package with which you will return to Sassenach s.r.l. the good that you believe to be defective.
If the defect exists, Sassenach s.r.l. will arrange to deliver the replacement or repaired product to you within a reasonable time.
natural or legal person acting in the exercise of their business, commercial, craft or professional activity, or an intermediary. If you are a PROFESSIONAL, you can exercise the Right of Withdrawal or change the goods you ordered under the conditions below
If you have changed your mind, you can return the goods only if the original packaging has not been opened and is perfectly intact, within 3 (three) days of receipt of the goods, after which you will no longer be able to exercise the withdrawal.
For the return of goods you will be charged 10% of the net goods for the costs of re-packaging and re-storage.
The transport costs for the return of goods, to be carried out with our courier, and the additional transport costs in the case of any replacement of goods, are at your expense.
Customer Service will contact you to provide you with the necessary instructions for the return.
If you are a PROFESSIONAL, in case of defective products Sassenach s.r.l. provides the following guarantee
If, upon delivery of the goods, you notice that the packaging is not intact or that the products do not correspond to the quantity you requested or that the external characteristics, at first sight, do not comply with what is described in the order, you must immediately notify the courier who is making the delivery: he will make a written reservation of control in your name, specifying the reason.
Within 8 (eight) days of receipt of the goods accepted with reserve, you must send an email to Sassenach s.r.l. to the e-mail address firstname.lastname@example.org with which you must communicate the date and reasons for accepting the goods with reserve.
If you do not ask the courier to apply the reserve and if you do not send the above email within 8 (eight) days of receipt of the products, you will not be entitled to any guarantee.
In any case, the guarantee for faults, defects and / or non-conformities is provided for a period of 6 months starting from the date of delivery of the goods.
Sassenach s.r.l. undertakes to replace or repair, at its sole discretion, the defective goods after having inspected them and having found the existence of the defect.
Defective goods or their parts must be returned to Sassenach s.r.l. at the latter’s expense: customer service will send you all the instructions.